Frequently Asked Questions

What are the delivery times?

Orders are generally prepared within 1 to 3 business days. Unless otherwise stated on the product page, delivery is then estimated between 5 and 12 business days from the date of shipment. Some products may require a longer lead time.

Can I track my order?

Yes. When a tracking number is available, it is sent by email after shipment. Tracking activation may take 24 to 72 hours.

Why might I receive several packages?

An order containing multiple items may be shipped in several packages depending on the logistics partners involved.

Can I modify or cancel my order?

Contact us as soon as possible at shopygomarket@gmail.com. An order that has already been processed or shipped cannot always be modified or cancelled.

How do I request a return?

Write to us at shopygomarket@gmail.com, including your order number, the product in question, and, when useful, photos. Returns are processed according to our refund policy.

Is payment secure?

Payments are processed via the payment methods offered on the store and the secure services associated with Shopify.

Where are the products shipped from?

Depending on the product, shipping may be carried out from different warehouses or logistics partners. The applicable timeframe is indicated on the product page or in our delivery terms.

What is your response time?

Customer service generally responds within 24 to 48 business hours.